Help/FAQ

How to Find Your Textbooks:

1.  On the Home page, under Categories click Textbook Lookup.

2.  Under Academic Term click on the Semester you wish to view or Continuing Education.

3.  Department Section will display.  Click on the Department your class is within.

4.  Course Section will display.  Click on your individual course.

5.  Section will display.  Click on ALL-STAFF.

6.  Individual course materials will be displayed.  

How an Account is Created On Our Website:

An account is created after you have placed an order through the website.  An email will be sent to the email address provided when placing your order.  This email will provide a username and a password.

How to Create an Order:

1.  Use the Textbook Lookup feature on the left navigation pane to find your course(s).

2.  Once you have clicked down to the individual materials required for the course(s), check the box next to the materials you wish to purchase, then click add/update items in cart button.

3.  You will then see your shopping cart with the selected item.  You can now continue shopping or checkout.

4.  To check out click the green Checkout button.

5.  On the checkout page, enter a valid email address and other information required (address, phone, etc.)

6.  If the billing address is different than the shipping address use the Delivery Information section to change the shipping destination.  FedEx does not ship to PO boxes; please use a physical address. 

7.  If you are having item(s) shipped to you, use Calculate Shipping Cost section; otherwise the default option will be In-Store Pickup.

8.  In the Payment Method section, select your method of payment: credit card or on student account (finanical aid).  **Please note that if paying with finanical aid account, we can only process these orders during set timeframes mandated by the college.  Please view the Home page of The Book Cellar's website to see when these dates occur for the current semester.

9.  For credit card payments complete the Credit Card section with your card information.  

10.  To pay with your student account, select the option pay with student account.  Also complete the next section, Student Information.  Select a substitutions preference option if you prefer substitutions.  Make sure to enter your WPCC student ID number, which is mandatory for using your student account to make purchases.

11.  Provide order comments if necessary in the Order Comments section.

12.  Click Review Order button to review the order.  

13.  To place order, click the Submit Order button.

14.  Please check the email you provided to place the order for account information and to review your order.

Pick up in Store Information:

• Orders placed online will be processed in approximately one hour.
• Please bring a photo ID when coming in to the store to pick up your order.  If someone else is picking up the order for you, please put this in the order comments when placing your order OR call us and let us know; the alternate person will also need to bring a photo ID.

Please contact The Book Cellar if you should need to make changes or have any questions about your order @ 828.448.3186 or bookstore@wpcc.edu