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A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS (EXPIRES IN 180 DAYS)

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A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK SPECIALISTS

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK SPECIALISTS

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Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

A GUIDE TO CRISIS INTERVENTION (EXPIRES IN 180 DAYS)

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A GUIDE TO CRISIS INTERVENTION (EXPIRES IN 180 DAYS)

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A SHORT INTRODUCTION TO THE HEBREW BIBLE (EXPIRES IN 180 DAYS)

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A WORLD OF ART EBOOK (180 DAY SUBSCRIPTION)

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A+ GUIDE TO IT TECHNICAL SUPPORT (HARDWARE & SOFTWARE)(NO CODE OR CD INCLUDED)

A+ GUIDE TO IT TECHNICAL SUPPORT (HARDWARE & SOFTWARE)(NO CODE OR CD INCLUDED)

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This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ Guide to IT Technical Support, 9th Edition closely integrates the CompTIA+ Exam objectives to prepare you for the 220-901 and 220-902 certification exams. The new Ninth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage you to learn by doing. The new edition features more coverage of updated hardware, security, virtualization, new coverage of cloud computing, Linux and Mac OS, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with Lab Manuals, CourseNotes online labs and the optional MindTap that includes online labs, certification test prep and interactive exercises and activities, this proven text offers students an ideal way to prepare for success as a professional IT support technician and administrator.

A+ GUIDE TO IT TECHNICAL SUPPORT (HARDWARE AND SOFTWARE) (EXPIRES IN 120 DAYS)

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A+ GUIDE TO IT TECHNICAL SUPPORT (HARDWARE AND SOFTWARE) (EXPIRES IN 180 DAYS)

$60.75
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A+ GUIDE TO IT TECHNICAL SUPPORT (HARDWARE AND SOFTWARE) (EXPIRES IN 180 DAYS)

$68.20
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